mall

  • 19 Jan

    The Squeaky Shoe Gets Replaced

    Walking down the polished floor at work earlier this week, a strange noise filled the hallway.

    It was the faint sound of my footsteps — nothing more.  That may seem like an obvious observation, but given that I was wearing a pair of brown leather shoes, the near silence was a relief.

    I got a new pair shoes last weekend, and the quiet walk came during the first day I wore them.  The pair they replaced were similar — a different brand and 12 years older, but from a short distance you wouldn’t be able to tell the difference by looking.  But your ears would know.

    This older pair, which served me valiantly through the years, had one major flaw.  The soles would let off a high squeaking noise on any hard floor with the least bit of polish to it.  Imagine submerging your shoes in a puddle and walking inside without wiping your feet.  That’s what they sounded like at all times — wet or dry.

    So it’s nice to now be able to walk without thinking people are judging me to be a delinquent who can’t wipe his feet and without making everyone start to wonder how it could be raining when the weather’s nice.


    Out with the old, in with the new

    Buying the new shoes was a fun experience.  Since I’ve (still) spent more of my working life in the retail footwear industry than anything else, it’s odd to be on the other side of that experience.  Little things like being allowed to actually sit down on the benches feel wrong.  I even find myself tucking wayward laces into the display shoes and straightening them on the shelves as I walk by.

    I wonder if anyone else in retail, or with that background, catches themselves doing those things without thinking, or is compelled to inform the sales associate of their connection to the business.  Of course I found a perfectly normally place in our conversation to slip that in — because I’m smooth like that — and it actually set off a whole round of dorky shoe technology talk that I kind of miss from my selling days.

    What I miss more is working just down the hall from a Cinnabon and a Taco Bell.  Though for the sake of my health, maybe it’s a good thing I don’t work in that mall anymore.

  • 03 Nov

    Constructive Boredom

    We’ve all experienced boredom at work, it happens, but we don’t always make the best use of that opportunity.

    You may know that in a former life I spent quite a bit of time in retail, including a stint as a supervisor at a shoe store in the mall.  At some point our store ran a promotion giving customers a discount on a new pair of shoes if they gave us their old ones.  I’m pretty sure we sent the old ones to some sort of charity, unless they were really gross in which case they went straight in the trash.

    The response was kind of shocking.  I think we were giving something like $10 off, but an enormous number of people took us up on the offer.  Of course, that meant finding a place to store all of these shoes as they accumulated throughout the day.

    That’s where boredom came in.  Blessed with absolutely nothing to do but listen to a music system we all hated, me and two of the other managers set about creating an old-shoe storage system.  We called it the TUB, or Trade Up Box.

    We took a bunch of different sized cardboard boxes we had left over from a recent shipment and created what was essentially a giant mailbox.  It was as tall as me, with a big flap near the top so you could flip it open and toss the newest old pair of shoes down the chute.

    It took the three of us — the highest paid employees in the store at the time — about half an hour to construct, which I think was definitely a solid use of company time.  The owner of our franchise visited after we made it and complimented our work.  He even suggested we send photos of the TUB to the other stores in our chain.

    I was reminded of this great day last week during lunch at Taco Bell with one of the other former managers.  He was brave enough to try the XXL Chalupa that was the center of my World Series bet with CA.  He seems to have survived the ordeal, so maybe there’s hope for CA and I when we make good on our wager.

    By cjhannas mall Uncategorized
  • 17 Jun

    The Right to Cinnabon

    All malls in the United States of America should be legally required to have a Cinnabon.

    I mean, how can you properly shop if you don’t have the prospect of a warm, gooey, sugary delight waiting just around the corner? It shouldn’t be allowed.

    One of my roommates told me last night that the Cinnabon at Fair Oaks Mall had closed. The company’s website still lists the location, but for the sake of argument we’ll take his word for it.

    Granted, Fair Oaks is one of three malls I could drive to within 15 minutes. But one of the other malls has never to my knowledge had a Cinnabon, so the shopping-to-deliciousness ratio in this area is taking a huge hit.

    While driving home from the grocery store (where we bought ice cream after discovering Chik-Fil-A and its milshakes were closed), we came up with a list of mall must-haves.

    Under our proposed legislation, all malls must feature:

    -Cinnabon
    -Auntie Anne’s
    -Sbarro
    -Some sort of smoothie place (we’re not picky)
    -Sadly these days, Starbucks

    That’s the list. You can eat something substantial. You can get a quick sugary snack. You can wash it down with something fruity and cold. You can get a jolt of something with caffeine. That should be enough to get you through the mall experience.

    As a former mall employee (thank you, New Balance), I consider myself an expert in shopping-adjacent eateries. At Tysons Corner Center, the New Balance store is just down the hallway from Cinnabon. The second you step out into the mall, you can’t miss the aroma. It is intoxicating.

    They frequently offered a buy two, get one free deal, which I took advantage of on several glorious occasions. Before you question my sanity, I didn’t eat all three of them myself.

    Except, of course, if you count the one time that I did.

    I wanted to eat two of them and got the third one for another employee to enjoy. For some reason, nobody else in the store wanted to partake in the amazingness that is Cinnabon. My hand forced, I plowed through the first two and continued eating until the third one was polished off. Fortunately I weigh roughly 27 pounds and at the time had a job that required me to be moving around all day, so there were no ill effects. I do wonder what would have happened if I had washed that down with a Mountain Dew.

    One of the malls near where I lived in Florida had a Cinnabon, so I guess the greater Jacksonville area is safe. But I just checked the mall down the road from where I went to college in Pennsylvania, and they do not have the required number of cinnamon roll establishments.

    Time to step up your game, Selinsgrove.

    In totally unrelated news, for those of you who like celebrity gossip or “Dumb & Dumber” quotes, I’ll close with this. It looks like Rachel Bilson’s puzzling engagement to Hayden Christensen may be over. “So you’re saying there’s a chance…”

  • 24 Nov

    Significant Research

    There are some things in this world that just make me happy for some reason.

    Today’s example is the ability of humans to not take themselves too seriously while indulging in serious questions of our world. There is a group that awards the “Ig Nobel” prizes that “honor achievements that first make people laugh, and then make them think.”

    Honored are people who studied things like if rats can distinguish between Dutch spoken backwards and Japanese spoken backwards.

    And then there’s the woman who researched the word “the” and how it affects people when they are trying to alphabetize things. Where do you put “The pill,” “The Beatles,” or “The Hague” in an index? Important research.

    The best part of the Ig Nobels is that they have an awards ceremony where the “honorees” pay their own way to take part in the tongue-in-cheek look at their “groundbreaking” work.

    They’re all in on the joke and don’t care. They stand behind their research, give a light-hearted speech that explains it, and just have a good time.

    I listened to this year’s ceremony on an NPR podcast, but the organization has the full video on their website if you want an extremely enjoyable time.

    My favorite portion is where researchers describe their fields in what is called 24/7. They give a technical jargon-filled description in 24 seconds, followed by one anybody can understand in just 7 words. Just brilliant.

    My Ig-inspired research would definitely be the behavior of mall shoppers towards kiosks and their salespeople. The interactions are fascinating to watch.

    I recommend getting a job at the mall so you can watch and make it seem like you have a reason to be there, not just some creepy dude who sits on the same bench day after day and never buys anything but a Cinnabon.

    During my mall career, I had the pleasure of observing a little stand called The Dead Sea. Luckily for those of you playing at home, I have seen the same or similar kiosk in malls in New Jersey and now Florida.

    The beautiful thing is the sales pitch. When you’re walking through a mall, the last thing you want is to be interrupted by one of these kiosk salespeople. If it was something you wanted to buy, it would be good enough to show up in a real store.

    A lot of them know you don’t care, and thus just stand silently as you go past or stare off into an imaginary sunset.

    But at The Dead Sea, they’ve figured out a great system that taps into human nature. I’m not sure if it’s our natural feeling to want to help, or an egotistical need to feel like we know things, but they’ve got something going on.

    It’s very simple: “Excuse me, can I ask you a question? Have you heard of the Dead Sea?”

    If they get that far, the target is 90 percent hooked into a minimum 1-minute conversation. The answer is always “Well sure I’ve heard of the Dead Sea, what you think I’m an idiot or something?” Or at least that’s the sentiment.

    They know you’ve heard of the Dead Sea, or at least you’ll stop because it’s an attractive woman. The targets are almost always men.

    They ask to see your hands, put some sort of lotion on there and start to rub it in. What are you going to do, walk away with half-rubbed lotion all over your hands? Not a chance. At the same time, they’re talking to you, asking if your mother/wife/girlfriend would like something like this. You’ve practically already bought the $50 gift pack. There’s nothing you can do.

    I can’t even begin to count how many people I’ve seen sucked in by the pitch. It’s retailistically brilliant. And if retailistically is not a word, it should be. They all walk away with the same look on their face. They have no idea what just happened or how they are going to explain the $50 gift pack if they someone they know. God forbid they do actually have a mother/wife/girlfriend who will see them walk in the door on a random Tuesday in September with a gift of lotion.

    The only savior is the shopping buddy. He brings in another fascinating part of human nature–peer pressure.

    The Dead Sea woman picks off a guy like a weak Gazelle from the herd. She does the lotion thing and is halfway to a sale. That’s when the guy who just stepped in to FYE to see if the Bob Dylan greatest hits album was out yet returns to look for his friend.

    He’s laughing before he even gets to the kiosk. He asks what’s going on. The woman tries to grab his hands and get the lotion going for a double sale. The second guy always has some sense. I think he just tries to preserve his chance to make fun of the stray Gazelle for many years to come. In this situation, the sale never happens. The Gazelle’s face starts to turn red, and all of a sudden he “has to meet someone.”

    The two men walk away from the kiosk, both laughing, but for different reasons. The Gazelle is trying to play off the situation like he didn’t just get totally suckered by an attractive woman asking if he’d heard of a well-known body of water. The other guy can’t believe it actually happened, and how lucky he was to stumble up on this goldmine hazing opportunity.

    See, working in the mall can be interesting.

  • 05 Jul

    Why not Live it Up, and Do the Thing You’re Meant to Do?

    “Why not live it up, take the risk, and do the thing you’re meant to do.”

    The final quote in the movie 10mph, a documentary about a team of people who quit their jobs to ride a Segway across the United States.

    I seem to be drawn to things like this lately, or maybe I just notice them more. I’m currently reading Thoreau’s Walden, a book he wrote while living on hiatus from society in a cabin he built himself next to a pond.

    Now I’m not too sure I could build a cabin if I wanted to, and I am pretty sure I would injure myself trying to ride a Segway. But those were other people’s quests. I don’t know what mine is, or what it could be. That will sort itself out.

    For now, I’m relishing the opportunity. After spending the last year completely wasting away in something that was completely unfulfilling and not only didn’t lead to personal growth, but rather regression, I quit. That period is done. Tomorrow I head to the beach for nine days with absolutely no commitments other than a few rounds of golf. The rest is just going to happen how it happens, where it happens and when it happens.

    Sitting on my beach partner’s deck the other day eating grilled hot dogs, I said “I feel great about life right now. I’m unemployed and feel better than I have in a long long time.”

    How often do you hear those things in the same sentence? That’s what happens when you get sidetracked by certain aspects of life and lose focus on the rest. I know exactly what I don’t want to do in life, and if it took a year of disappointment and frustration to better elucidate that in my head, I’m glad I went through that experience.

    I’d like to think what I went to school for is what I’m supposed to be doing. It’s something I enjoy and something I think I’m pretty good at. But who knows. There’s an infinite world of possibilities out there, and after nine days of cleaning the slate, we’ll see what the next round of chalk has in store.

    I’ve spent many hours talking with some of you about this experience. You’ve gone through the same thing, or are right behind me in the boat manning the oars. Nobody told us it could be this way right? It seemed like we got on the right path, went to school, did the unpaid internships and were supposed to be picked up into the system. But then came the special requirements about the experience we don’t have and that seemingly ubiquitous other candidate that they’re going to go with instead.

    That’s fine. There’ll be another opportunity. The bills beckoned, so we changed the focus to a stop-gap. And that sucked.

    At the same time, our friends got jobs before they left school or right after they got back from that great vacation. They found fulfilling work and loved their bosses. We kept trying.

    At some point I started to see rejection as a sign of something else. It was like being in a video game and thinking I’d finished a level, only there was something I didn’t pick up or some button I still needed to press for the game to let me move on. I was at the building, circling it like a hawk looking for a meal, but just couldn’t find the damn door to get inside. I’d go to work and try to take a step back and see what lesson I could glean from a seemingly dead-end situation. What was I supposed to be learning before I got my chance? Who was I supposed to meet? What conversation was I supposed to have?

    I’m not sure I ever had that moment or that lesson, or if it even exists. But in that process of stepping back I was able to see the ridiculousness of what I was doing. Life’s too short to hate what you’re doing. Unless of course that’s something quick and simple like eating lima beans. Eat your lima beans. But if it’s day after day, encounter after encounter that just makes you want to run from the building, lace up your shoes and get out.

    I’m a fan of the band Barenaked Ladies, and on of the first cds I ever purchased they have a song called “Never is Enough.” The chorus goes, “I think never is enough yeah never is enough, I never want to do that stuff.” It talks about backpacking through Europe, working in retail, etc. I’ve heard the song a hundred times, and it wasn’t until a few weeks ago that one line really hit the essence of my situation: “You get your Ph.d, how happy you will be, when you get a job at Wendy’s and are honored with employee of the month.” (yes I quoted that a few days ago, sorry). Now I’m a step below Ph.d, but I like to think I was a step above Wendy’s so it all averages out. Oh and my company didn’t do employee of the month. I might have lost to one of the mannequins.

    But when your situation is used as an argument in a song about the ridiculousness of what people are doing with their lives, it’s hard not to laugh at yourself and commit to the change you’ve been wanting.

    So nine days of decompressing and pondering what lies ahead.

    Maybe Thoreau will teach me how to build a cabin.

    By cjhannas mall movies Uncategorized
  • 16 Jun

    Ted is not an Impressive Man

    People need to make up their minds about simple things. There should not be any agonizing over potential ice cream flavor choices or the route to take to work. Just pick one, live with it and move on with life.

    One such decision I thought had been made throughout society was a big emphatic NO, oh for the love of Pete No to the men’s capri pant. I remember seeing them in an Old Navy commercial a few years ago and thinking that was the dumbest thing I’d ever seen.

    Fortunately, even though they were featured by Old Navy, the men’s capri didn’t become an international phenomenon. Or so I thought.

    A few days ago I was staring out into the hallway in the mall doing some high-quality people watching. Usually this is only marginal people watching since the subjects are often moving by very quickly, but occasionally you get some good entertainment.

    And then I saw him. A man wearing not only capri pants, but capri jeans with a t-shirt and sandals. Granted, it was slightly cooler that day compared with the near 100-degrees we had hit a few days earlier. But I found myself not able to make an excuse for someone who can’t make a simple decision–pants or shorts.

    Pick one.

    Thinking this encounter was an anomaly, or perhaps the work of someone who is not native to the US and has been brainwashed by Old Navy commercials during Friends reruns, I settled back into life. But then this morning I saw a bit on the Today Show with some sort of men’s fashion dealio. I’m still not sure what they were doing, but I do know that I saw a man wearing plaid capri pants and not punching himself in the face as he should have been.

    This capri condemnation is not limited to men. The wannabe pants should be banned altogether. Force people to make that oh-so-tough call in the morning to rock the shorts and stick with the pants. It’s just not that hard. Not a sermon, just a thought.

    By cjhannas fashion mall Uncategorized
  • 31 May

    Listen Up

    You won’t hear of the midnight ride of Paul Revere, but maybe something equally as important (though with fewer lanterns).

    Today I refrained from punching several people in the throat. Their crime? Not listening. If you come into the store and ask for my advice, please listen to what I have to say. I know what I’m talking about.

    A man is in search of dress shoes. He inquires about a specific style in a 10. We didn’t have it. Instead of sending him out into the world empty-handed, I bring out a similar style we do have in his size.

    I said: “We don’t have the plain-toe in your size, but I do have this one. It’s the exact same shoe, just with a raised seam on the toe. Everything else is exactly the same.”

    The man takes one of the shoes in his hands. He looks at it for a second. He says that’s not the shoe he asked for. I repeat my entire speech. He takes the shoe to the display wall. “I’ll need a few minutes to compare these and see what the difference is,” he said.

    *Repeatedly bangs head against countertop*

    A woman is on the hunt for a sale shoe. Ok, not a problem. We have several bargains that will fill her need of cheapness over comfort. She picks up two of our really good shoes and asks what the sale prices are. I explain that those styles are not on sale, but the ones with the GIANT RED SALE TAGS on their shelves and the GIANT sale tags attached to the shoe are on sale.

    She then asks about the sale prices of at least four other shoes that lack A) a GIANT RED SALE TAG and B) a GIANT sale tag attached to the shoe.

    I explain the system once again. She asks about another non-sale item. I decide today is not a good day to murder someone and offer to bring some in her size that are on sale. Somehow that wasn’t good enough, so she left.

    A guy came in looking for new running shoes. I listen to his needs. I ask probing questions. I analyze his feet. I know exactly which running shoe is going to fit him perfectly. I bring it to him in the correct size. He says they feel great the second he puts them on his feet. He goes for a quick run. They feel even better.

    But maybe he’ll come back some other time. Um, what? The first thing he told me was that his current running shoes are dead and he desperately needs a new pair. I give him one that perfectly fits his needs. He says they’re cheaper than he expected. What’s the problem? He leaves, without new shoes.

    *Bangs head repeatedly on counter*

    By cjhannas mall shoes Uncategorized
  • 30 May

    Um, Do I Know You?

    No matter where you live, work, shop for groceries or walk your dog (or hamster), there’s a set of people you see every day. Many of the people you see that often have direct contact with you. They have a reason to acknowledge your presence, and maybe even speak to you.

    Then there are the others. These are the people you pass by, but don’t talk to and maybe don’t even know their names. Those people interest me.

    I work with roughly seven other people, and usually not more than two or three of them at a time. But I see 10 or 15 other individuals at some point in my work day, where my only real knowledge about them is where the work, and perhaps how good they are at making my food.

    The most entertaining and puzzling bunch is at the store right across the hall from us. During weekdays, there’s not much going on for either group. We do a lot of standing and staring out into space, and basically looking right at each other.

    I have nicknames for most of the people there. They help me create personas for each one, and if they happen to do something funny the name aids in retelling the story to one of my coworkers.

    My favorite used to be Samurai Guy. He’s probably in his late 40s, has a grey ponytail that goes two feet down his back and wears glasses. He looks like someone who has a black belt and is full of knowledge. I liked the presence of such a guy in my view, just in case something went down and I needed ninja qualities to come to my aid.

    Then he did something to make me not like him so much. He broke the barrier.

    You see, we have contact with most of the other stores in our little hallway. We bum change from Journeys. A couple of the guys have gotten phones from Sprint. We chat with the kiosks in front of us, especially the one manned by the guy we call Fabio.

    But not our neighbors across the hall. Never. Ever.

    So when Samurai guy left his store, I watched as his came straight towards us and never made his normal turn. He wasn’t going to the food court or the book store. He was coming right for us. I didn’t know what to do.

    All of this would have been fine if he came in, kicked someone and rolled out. But instead he asked about softball cleats for his daughter in a voice that was not at all like the Samurai I had in my head. Samurai Guy was dead.

    Oh well, I still have Pringles Guy and Bald Manager Guy. They just hired some new people, so I’ll have to work on names for them. Maybe I should just go ask them their names. Nah, not as fun.

    My favorite part of this phenomenon is the person you just start saying hi to, and from then on it’s like a game to see how that interaction is going to go.

    I’ve got this going with a couple of people at kiosks that are on my way to Taco Bell. If the attendant is not helping a customer, and we make eye contact, they get some sort of “Hey, how’s it going?” That’s the furthest any conversation has gone. Some days they are on top of things and seem happy that someone even acknowledged their existence. Other days I just get a little head nod. Sometimes I get nothing, but having spent far too many hours with little to do in that mall, I know the ease of totally checking out mentally for a bit.

    There’s always tomorrow.

    If you’re in need of some entertainment, go here.

    By cjhannas mall shoes Uncategorized
  • 02 May

    Depository Please Receptacle of Man

    My job is very very exciting. I love it ever so much and it’s hard to say what part makes me the happiest. (Editors Note: I’d use some sort of bolding or colors to heighten the sarcasm, but if you know me, that’s really just not necessary).

    I’d say the radio station that fills the store with music and helpful tips every second of every day has to be near the top of the list.

    Back when I first started, we had a multi-disc CD changer piped into our sound system that allowed for either random play or a disc of our choosing to be played. It was a glorious system.

    For some reason, we had to go to a streaming radio provider that seemed to be great at first, and quickly and thoroughly lost its luster. Between constant playing of “Love Shack,” some Grease songs and an overall programming aimed at people twice my age, I’m just not that fond of it.

    But then came the mic breaks. “Hey if you love jazz, you love this next tune!”…followed by a song that was most clearly not jazz.

    If only we could just have music and not be forced to listen to the same announcer over and over spew things that just plain don’t make even a slight bit of sense.

    “Hey if you like this store, you’ll love our store in McLean, Virginia, where Jennifer and the Myspace sales team will get you what you need.” Um. What? Granted, most of us do have Myspace, but how on Earth does that make us the Myspace sales team?

    But it doesn’t end there. Another offering from our friendly announcer informs customers that our shoes are “irresistible and irreverent.” Irresistible, sure, call them that. Irreverent? I actually had to look that one up to get a definition, and apparently our shoes lack respect. Sounds an awful lot like some signs you see overseas that have an English translation for “Men’s Bathroom” that says something like “Depository Please Receptacle of Man.”

    But hey, I guess I shouldn’t complain. I only have to listen to it for 32 hours a week.

    One final note…If you’re having money troubles, I suggest you check this out.

    By cjhannas mall shoes Uncategorized
  • 05 Apr

    Now That’s a Good Question

    It’s not often someone asks a question I don’t have an answer for. Usually I get asked the same things over and over, mainly involving a shoe size and the phrase “Do you have…”

    Today I was taking out some trash, and while in the bowels of the mall I was confronted by a female mall patron. I guess she had wandered into one of the “Emergency Exit” corridors that offer shortcuts to the outside world and had no idea how to get out.

    “Where’s outside?” she asked.

    Me=no idea how to respond to that.

    “Um, what?”

    “Where’s outside?” she asked again.

    Sort of understanding what she meant, but still not sure how macro or micro she was posing the query, I took two steps to my right and pointed around the corner to the world outside the mall. There were trees, a parking garage and a bit of light shining off the road.

    “You mean like right there?” I asked.

    She copied my walk of just a few seconds earlier, craning her neck to fill her eyes with what mine had just processed. Only she craned her neck upon reaching my side, not wanting I guess to venture too close to the “outside.”

    She said that’s what she was looking for. Then she returned to her original spot, looking in the corner of two giant cement walls for a way out, ignoring the clear path she was looking at when standing right next to me.

    After going all the way into the corner of the slabs, she posed her second question.

    “How do I get out of here?”

    I retraced my earlier steps, and even brought my pointing finger back out.

    “Just walk around.”

    The girl turned around, walking again towards the cement corner.

    “No no, around the other way.”

    She walked to the pointing spot, seeing freedom, but not quite understanding how to get there. Another second of processing and it finally clicked. She walked hurriedly up the ramp and across the sidewalk leading to her exit.

    She’s probably still stuck in the parking garage. I should have checked.

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